Troubleshooting

Solve common problems and optimize your Osmynt experience.

🚨 Common Issues

Common Issues - Solutions to the most frequently encountered problems

• Installation issues
• Authentication problems
• Team management issues
• Code sharing problems
• Performance issues

📱 Device Problems

Device Problems - Multi-device setup and synchronization issues

• Device setup issues
• Synchronization problems
• Device management issues
• Network connectivity problems

🌐 Connection Issues

Connection Issues - Network and connectivity problems

• Network connectivity issues
• Firewall and proxy problems
• Corporate network restrictions
• VPN compatibility issues

⚡ Performance

Performance - Optimize Osmynt performance

• Slow performance issues
• High memory usage
• High CPU usage
• Network optimization

🔧 Quick Fixes

Installation Issues

• Extension not appearing: Reload VS Code
• Permission issues: Restart VS Code as Administrator
• Network issues: Check internet connection and firewall

Authentication Issues

• Login failed: Check GitHub account and permissions
• Session expired: Re-authenticate with Osmynt: Login
• Permission denied: Check GitHub organization policies

Team Issues

• Failed to join team: Check invitation token
• Team not found: Contact team owner for new invitation
• Members not appearing: Run Osmynt: Refresh

Code Sharing Issues

• Share failed: Check internet connection
• Code not appearing: Run Osmynt: Refresh
• No code selected: Select code before sharing

🆘 Getting Help

Before Contacting Support

1. Check this guide - Look for your specific issue
2. Try basic solutions - Restart VS Code, clear cache, re-authenticate
3. Check system requirements - Ensure your system meets requirements
4. Update everything - Ensure VS Code and Osmynt are updated

Support Channels

• 📧 Email: support@osmynt.dev
• 🐛 GitHub Issues: Report issues

When Contacting Support

Include the following information when contacting support:

• Detailed description of the problem
• Steps to reproduce the issue
• System information (OS, VS Code version, etc.)
• Error messages (if any)
• What you've tried to fix the issue

🔗 Related Documentation

• Getting Started - Installation and setup
• Features - Learn about all features
• Reference - Command and configuration reference
• Security - Security and encryption details

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Still having issues? Contact support →