Support

This document provides comprehensive support information for Osmynt users, including support channels, community resources, and troubleshooting assistance.

Support Channels

Primary Support

Email Support

• Email: support@osmynt.dev
• Response Time: 24-48 hours
• Best For: Technical issues, account problems, security concerns
• Availability: Monday-Friday, 9 AM - 5 PM EST

GitHub Issues

• Repository: github.com/moeen-mahmud/osmynt
• Response Time: 1-3 days
• Best For: Bug reports, feature requests, technical discussions
• Availability: 24/7 (community-driven)

Community Support

Discord Community

Discord support is coming soon...

GitHub Discussions

• Repository: github.com/moeen-mahmud/osmynt/discussions
• Response Time: 1-7 days
• Best For: General questions, feature discussions, community help
• Availability: 24/7 (community-driven)

Getting Help

Before Contacting Support

1. Check Documentation - Review the documentation for your issue
2. Search Existing Issues - Search GitHub Issues for similar problems
3. Try Basic Troubleshooting - Try basic troubleshooting steps
4. Check Community - Ask in Discord or GitHub Discussions first
5. Gather Information - Collect relevant information about your issue

What Information to Include

When contacting support, include:

1. Detailed Description - Clear description of the problem
2. Steps to Reproduce - Step-by-step instructions to reproduce the issue
3. System Information - OS, VS Code version, Osmynt version
4. Error Messages - Any error messages or logs
5. What You've Tried - Troubleshooting steps you've already tried

Troubleshooting Resources

Documentation

Getting Started

• Installation - Install Osmynt
• Authentication - Set up your account
• Teams - Create and manage teams
• Your First Share - Share your first code

Features

• Code Sharing - Share and receive code
• Team Management - Manage teams and members
• Device Management - Set up multiple devices
• Diff Application - Apply code changes
• Real-time Updates - Stay synchronized

Troubleshooting

• Common Issues - Solutions to frequent problems
• Device Problems - Multi-device issues
• Connection Issues - Network and sync problems
• Performance - Performance optimization

Reference

• Commands Reference - All available commands
• Keyboard Shortcuts - Quick access shortcuts
• Configuration - Customize your experience

Self-Service Resources

FAQ

• Frequently Asked Questions - Common questions and answers
• Quick Solutions - Quick fixes for common problems
• Best Practices - Recommended practices and tips
• Troubleshooting Guides - Step-by-step troubleshooting

Video Tutorials

• Getting Started - Video tutorials for new users
• Feature Demonstrations - How to use each feature
• Troubleshooting Videos - Visual troubleshooting guides
• Best Practices - Video guides for best practices

Community Resources

• User Guides - Community-written guides
• Tips and Tricks - Community tips and tricks
• Workflow Examples - Real-world usage examples
• Integration Guides - How to integrate with other tools

Community Resources

Discord Community

Channels

• #general - General discussions and questions
• #help - Technical help and support
• #features - Feature discussions and requests
• #announcements - Updates and announcements
• #showcase - Share your work and projects

Community Guidelines

1. Be Respectful - Treat everyone with respect
2. Be Helpful - Help others when you can
3. Be Constructive - Provide constructive feedback
4. Be Patient - Be patient with new users
5. Follow Rules - Follow Discord server rules

GitHub Community

Discussions

• General - General discussions
• Q&A - Questions and answers
• Ideas - Feature ideas and suggestions
• Show and Tell - Share your work
• Announcements - Updates and news

Contributing

• Code Contributions - Submit pull requests
• Documentation - Help improve documentation
• Bug Reports - Report bugs and issues
• Feature Requests - Request new features

Professional Support

Enterprise Support

Enterprise Features

• Priority Support - Faster response times
• Dedicated Support - Dedicated support representative
• Custom Integrations - Custom integration support
• Training - Team training and onboarding
• Consulting - Implementation consulting

Enterprise Contact

• Email: enterprise@osmynt.dev
• Response Time: 4-8 hours
• Availability: 24/7 for critical issues

Reporting Issues

Bug Reports

How to Report Bugs

1. Check Existing Issues - Search for similar issues first
2. Create New Issue - Create a new GitHub issue
3. Provide Details - Include detailed information
4. Attach Logs - Attach relevant logs and screenshots
5. Follow Up - Follow up on the issue

Bug Report Template

## Bug Description
Brief description of the bug

## Steps to Reproduce
1. Step one
2. Step two
3. Step three

## Expected Behavior
What should happen

## Actual Behavior
What actually happens

## System Information
- OS: [e.g., Windows 10, macOS 12, Ubuntu 20.04]
- VS Code Version: [e.g., 1.94.0]
- Osmynt Version: [e.g., 1.0.0]

## Additional Information
Any additional information, logs, or screenshots

Feature Requests

How to Request Features

1. Check Existing Requests - Search for similar requests
2. Create New Issue - Create a new GitHub issue
3. Describe the Feature - Clearly describe the feature
4. Explain the Use Case - Explain why you need this feature
5. Get Community Support - Get community support for your request

Feature Request Template

## Feature Description
Brief description of the feature

## Use Case
Why do you need this feature?

## Proposed Solution
How should this feature work?

## Alternatives
What alternatives have you considered?

## Additional Information
Any additional information or context

Security Support

Security Issues

Reporting Security Issues

• Email: security@osmynt.dev
• Response Time: 24 hours
• Best For: Security vulnerabilities, privacy concerns
• Availability: 24/7 for critical security issues

Security Resources

• Security Overview - General security information
• Encryption Details - Technical security details
• Best Practices - Security best practices
• Security FAQ - Security frequently asked questions

Privacy and Data Protection

Data Protection

• GDPR Compliance - European data protection regulations
• CCPA Compliance - California consumer privacy regulations
• Data Retention - How long we keep your data
• Data Deletion - How to delete your data

Privacy Contact

• Email: privacy@osmynt.dev
• Response Time: 48 hours
• Best For: Privacy questions, data protection
• Availability: Monday-Friday, 9 AM - 5 PM EST

Support Best Practices

For Users

1. Check Documentation First - Always check documentation before asking
2. Provide Detailed Information - Include all relevant information
3. Be Patient - Support team will respond as soon as possible
4. Follow Up - Follow up on your issues if needed
5. Help Others - Help other users when you can

For Support Team

1. Respond Promptly - Respond to support requests promptly
2. Be Helpful - Provide helpful and accurate information
3. Be Patient - Be patient with users of all skill levels
4. Follow Up - Follow up on issues until resolved
5. Learn and Improve - Learn from support interactions

Contact Information

General Support

• Email: support@osmynt.dev
• GitHub: github.com/moeen-mahmud/osmynt

Specialized Support

• Security: security@osmynt.dev
• Enterprise: enterprise@osmynt.dev
• Privacy: privacy@osmynt.dev
• Brand: brand@osmynt.dev

Community

• GitHub Discussions: github.com/moeen-mahmud/osmynt/discussions

Next Steps

Now that you know how to get support:

1. Check the documentation - Review the complete documentation
2. Get started with Osmynt - Install and start using Osmynt